BMW UK : Financial Services

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BMW UK: About BMW - Further Assistance

Contact Us

Please select an option from the enquiry list below and fill in the details as requested.

Type of enquiry

Title & First name *

Surname *

Agreement No. / Vehicle Reg *

Email *

Please submit at least one telephone number *

Home telephone

Mobile

Work telephone

Preferred contact method *

We would like to keep you informed of our latest vehicles and other products and services that may be of interest, and we may occasionally ask for your assistance in market research to help improve our services to customers. Your personal data may be shared for these purposes with other BMW Group companies, authorised BMW Group Dealers and other suppliers of BMW branded products or services. Further details are available in our privacy policy.

If you would prefer NOT to receive this information please tick the relevant box:

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* Required information

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Collection Address Type *	Home Work
Please enter your postcode and house or building number
Postcode *
House name / number
Look up address

Old address *	Home Work
Please enter your postcode and house or building number
Postcode *
House name / number
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New address *	Home Work
Please enter your postcode and house or building number
Postcode *
House name / number
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Further Assistance

If you can't find the answer to your question on our website, there are several ways to get in touch with us* from the options listed below:

By email - customer.services@bmwfin.com. We will respond to your query within 48 hours.
By telephone - To talk to one of our Customer Service Advisors, please call 0870 5050 150**.
By post - BMW Financial Services, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF.

* Please note that we are only able to discuss details of an agreement with the agreement holder. If you wish to discuss a partner/family member's agreement with us, we will need the customer's expressed authority to do this. We will require the customer to contact us on 0870 5050 150 and provide details of the third party's name, date of birth and will ask for a password to be provided, which will be used to identify them.

** Lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm Saturday. Calls may be recorded for training purposes.

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Please tick here to confirm you have a valid MOT & V5C *
Date of collection *


Please note we are unable to fulfil requests to addresses outside of the UK.
Address line 1: *
Address line 2:
Address line 3:
Town: *
County:

Current mileage *
New mileage *
Only available for customers with BMW Select agreements. Your mileage allowance will only apply if you choose to hand your car back to BMW Financial Services. If you do wish to increase your mileage, it will be subject to a £125 fee and will increase your rentals.

Invoice number *
Nature of enquiry *

Current mileage *
Reason for request *
Other reason *